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Return & Refund Policy — quasarys.com
Last Updated: October 2025
At Quasarys, customer confidence and satisfaction are at the heart of everything we do. This Return & Refund Policy outlines the conditions, timelines, and processes for returns, refunds, and exchanges for all orders placed through quasarys.com.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
| Requirement | Description |
| Return Window | Returns must be requested within 30 days of delivery. |
| Product Condition | Items must be unused, unworn, unwashed, and in original packaging with all tags attached. |
| Proof of Purchase | A valid order number or receipt is required. |
| Eligible Products | Applies to all apparel and accessories purchased directly from our website. |
We may decline returns showing signs of wear, damage, odor, stains, or misuse.
2. Non-Returnable Items
Some items cannot be returned due to hygiene or final-sale restrictions.
| Item Type | Reason |
| Clearance or Final Sale Items | Marked down permanently, non-refundable. |
| Gift Cards | Cannot be exchanged or refunded. |
| Custom or Personalized Items | Created specifically for you; only eligible if defective. |
| Items Damaged After Delivery | Not eligible for refund or exchange. |
3. How to Request a Return
To initiate a return, contact our support team:
Email: support@quasarys.com
Please include:
- Order number
- Item(s) to return
- Reason for return
Our support team will respond within 24 hours with:
- Return approval
- A prepaid label (if applicable)
- Packing instructions
Return Processing Timeline
| Step | Description | Timeframe |
| Return Request | Customer sends request | Day 0 |
| Approval | Team reviews and responds | 24 hours |
| Customer Ships Item | You must ship item back | Within 14 days of approval |
| Delivery to Facility | Carrier delivers the return | 3–7 business days |
| Inspection | Condition check | 2–3 business days |
4. Return Shipping Costs (UPDATED – FREE FOR ALL CASES)
We believe returns should be simple and worry-free. All returns, exchanges, and refund requests are 100% free in every case.
There are no return shipping fees, no restocking fees, and no hidden charges.
| Scenario | Cost |
| Customer return (changed mind, wrong size, not as expected) | Free return shipping |
| Return due to our error (defective or wrong item) | Free return shipping |
| Exchanges | Free return shipping + free reshipment |
| Damaged / incorrect items | Free return shipping + free replacement |
| All other situations | Free in all cases |
5. Refund Policy (5 BUSINESS DAYS – FREE)
Refunds are issued after the returned item passes inspection.
| Refund Stage | Timeline |
| Item received | 1–2 business days |
| Inspection | 1–2 business days |
| Refund initiated | Same day after inspection |
| Bank processing | 1–2 business days |
Total estimated refund time: Up to 5 business days.
Important Notes:
- Refunds go back to the original payment method only.
- All refunds are free, and no deduction is ever applied.
6. Exchanges
You may request an exchange for a different size, color, or item.
| Requirement | Details |
| Stock Availability | Exchange depends on stock status. |
| Condition | Item must be new, unused, unworn. |
| Shipping | Free return shipping + free reshipment. |
7. Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery.
| Issue | Resolution |
| Damaged item | Free replacement or refund |
| Manufacturing defect | Free replacement or refund |
| Incorrect item shipped | Free replacement + prepaid label |
| Missing item | Reshipped at no cost |
Photo evidence may be requested to speed up processing.
8. Cancellations & Order Changes
Orders may be canceled if they have NOT been processed yet.
| Order Status | Cancellation Availability |
| Not processed | Free cancellation |
| In processing | Not guaranteed |
| Shipped | Cannot be canceled; must follow return process |
9. Customer Responsibilities
Customers must ensure:
- Shipping address is accurate
- Items are returned in approved condition
- Return labels (if provided) are used correctly
- Items are shipped back within 14 days of approval
10. Contact Information
Email: support@quasarys.com
Address: 8122 Cedel Dr, Houston, TX 77055, United States
Hours: 8:00 AM – 7:00PM (EST) (Monday – Saturday)
Response Time: Within 24 hours
11. Policy Updates
We reserve the right to update or revise this policy at any time. The latest version will always be shown on this page.
If you have additional questions about returns or refunds, please contact support@quasarys.com.